SIMPLE + STREAMLINED
The Philadelphia Water Department wanted to provide a more accessible stormwater management guidance manual, improve the quality of plan review submissions, and streamline the online application process.
Research revealed that 80% of PWD's users are on the site to either submit an application or to access the regulations manual, thus the primary navigation boldly contains only those two most sought-after actions. The application form uses trigger logic and conditional fields to ask only those questions required by each project's characteristics. The manual features always-on sidebar navigation and a robust search mechanism.